Support
Let’s get everyone moving again.
Start with the quick fixes below. Your group’s details stay private while you find your way back.
Changes haven’t appeared yet
Pull down to refresh and make sure you’re connected. If you made a change offline, SharedChores will catch up when you’re back online.
An invitation won’t open
Open the invitation on an iPhone with SharedChores installed. If it expired or was already used, ask the sender for a new one.
Notifications aren’t arriving
Check that notifications are allowed for SharedChores in iOS Settings, then review notification previews in the app. Open SharedChores anytime to see the latest.
Plus isn’t showing
The group owner should make sure the App Store is signed in with the Apple Account used to buy Plus, then choose Restore purchases or Check again in SharedChores. Other members can ask the owner to check the group subscription. A paid subscription is required to use SharedChores. There is no free plan or free trial. If the App Store is temporarily unavailable, try again when your connection returns. Retry, restore, manage-subscription, Privacy, Terms, Support, sign-out, and deletion choices remain available.
A completion photo is missing or inappropriate
Completion photos are optional and expire automatically after 90 days. Open the photo's menu to remove it if your role allows, or choose Report and Remove to close access immediately and keep only the report details needed for the short safety-review window. If a photo exposes someone or needs urgent attention, contact support without attaching the image or including private chore details.
A device or group member needs changing
Open People to see the controls available to you. The group owner manages child profiles and paired child devices, can review the updated photo notice for an older child profile, can remove a non-owner adult and end that person’s access, transfers ownership, or deletes the group. Adults with invitation permission can manage their group’s invitations.
Privacy or deletion questions
Read the Privacy Policy and account-deletion guide. When you’re signed in, the app walks you through the available account and group choices before anything is deleted.
Still stuck? We’re here.
Email corporate@cerebraenterprises.com and tell us what you were trying to do. Please leave out passwords, Apple sign-in details, invite links or codes, private chore text, and completion-photo files—we’ll never ask for them by email.